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CompTIA A+

CompTIA A+

Course Duration
5 Days

Training Mode
Online

Accredited By
CompTIA

Course Overview

CompTIA A+ is a well-known entry-level certification that validates fundamental IT support skills and knowledge.  The course covers topics such as PC installation, configuration, and maintenance, as well as mobile device and software maintenance. It also discusses fundamental networking, security, and troubleshooting concepts. 

Upon completion, students will have the knowledge and skills required to pass the CompTIA A+ certification exam to become an entry-level IT technician or IT professional. 

Corporate Benefits

Upskilling your employees in this certification offers several advantages, including: 

  • Improving the productivity and efficiency of the company’s IT support
  • Reducing company’s system downtime and resolving issues faster 
  • Increasing customer satisfaction through skilled IT specialists and adherence to industry regulations and standards 
  • Improving an organization’s overall cybersecurity posture and awareness 
  • Increasing the organization’s ability to adapt to new technologies 

Course ratings

Lee Mei Ling
Help Desk Analyst
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"Our team has greatly benefited from the CompTIA A+ course. We've seen a significant improvement in our technicians' ability to troubleshoot and resolve hardware and software issues since completing the course."
Technical Support Engineer
Senior Network Engineer
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"We were very impressed with the CompTIA A+ course curriculum and instructors. Our team came back with a deeper understanding of the fundamentals of computer technology, and we have seen a significant improvement in our IT operations."
Tan Wei Lin
Desktop Support Engineer
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"The CompTIA A+ course helped us prepare our staff for the latest industry standards and best practices. We now have a team that is better equipped to handle the latest hardware and software technologies, and we have seen a noticeable improvement in our productivity and efficiency."
Nurul Ain Mat Aris
Field Service Technician
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"The CompTIA A+ course is a must-have for any organization looking to stay ahead of the curve in the fast-paced world of technology. Our team has gained valuable knowledge and skills that have translated directly into improved performance and a competitive edge in the market."
Lim Eng Chye
Systems Administrator
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"The CompTIA A+ course has been an invaluable resource for our business. The comprehensive curriculum covers everything from computer hardware and software to troubleshooting and repair, and has given our team the skills and confidence to tackle any challenge that comes our way."

Why Choose Us ?

  • Reputable training facility with over 20 years of experience.
  • Experienced and knowledgeable instructors
  • High-quality, relevant, and up-to-date training materials
  • Convenient training that fits your hectic schedule
  • Good value for money that is worth the investment

Course Objectives

  • Identify, use, and connect hardware components and devices 
  • Install and support Windows OS including command line and client support
  • Understand Mac OS, Linux, and mobile OS 
  • Troubleshoot PC and mobile device issues including application security support
  • Explain types of networks and connections including TCP/IP, WIFI and SOHO 
  • Troubleshoot device and network issues
  • Identify and protect against security vulnerabilities for devices and their network connections 
  • Install and configure laptops and other mobile devices 
  • Compare and contrast cloud computing concepts and set up client-side virtualization
  • Follow best practices for safety, environmental impacts, and communication and professionalism
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Who Should Get Certified

  • Entry-level IT professionals
  • IT support technicians 
  • Technical support specialists
  • Field service technicians
  • Anyone looking to start or advance their career in the field of IT
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Prerequisites

  • Have a basic understanding of the computer user skills 
  • Interested in pursuing an entry-level IT career
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Course Curriculum

Module 1: Installing Motherboards and Connectors 

  • Review Activity: Cable Types and Connectors 
  • Review Activity: Motherboards 
  • Video: Explaining Basic Cable Types 
  • Review Activity: Legacy Cable Types 

 

Module 2: Installing System Devices 

  • Video: Installing a Power Supply Unit 
  • Review Activity: Power Supplies and Coolin 
  • Video: Installing and Configuring Mass Storage Devices 
  • Review Activity: Storage Devices 
  • Review Activity: System Memory 
  • Video: Installing and Upgrading Processors 
  • Video: Installing and Configuring Motherboards, CPUs, and Add-on Cards 
  • Review Activity: CPUs 

 

Module 3: Troubleshooting PC Hardware 

  • Video: Applying Best Practice Methodology to Resolve Problems 
  • Review Activity: Troubleshooting Methodology 
  • Review Activity: BIOS/UEFI 
  • Video: Troubleshooting RAID Issues 
  • Video: Troubleshooting Problems with Storage Drives and RAID Arrays 
  • Review Activity: Power and Disk Issues 
  • Video: Troubleshooting Problems with Motherboards, RAM CPU, and Power 
  • Video: Troubleshooting Video, Projector, and Display Issues 
  • Review Activity: System and Display Issues 

 

Module 4: Comparing Local Networking Hardware 

  • Review Activity: Network Types 
  • Video: Installing and Configuring a Switch 
  • Review Activity: Networking Hardware 
  • Video: Wiring a Patch Panel 
  • Review Activity: Network Cable Types 
  • Review Activity: Wireless Networking Types 

 

Module 5: Configuring Network Addressing and Internet Connections 

  • Review Activity: Internet Connection Types 
  • Video: Installing and Configuring a Router 
  • Review Activity: Basic TCP/IP Concepts 
  • Review Activity: Protocols and Ports 
  • Review Activity: Network Configuration Concepts 

 

Module 6: Supporting Network Devices 

  • Review Activity: Services Provided by Network Hosts 
  • Video: Summarizing Network Host Services 
  • Review Activity: Internet and Embedded Appliances 
  • Video: Testing and Troubleshooting Twisted-Pair Cabling Solutions 
  • Review Activity: Networks 

 

Module 7: Summarizing Virtualization and Cloud Concepts 

  • Review Activity: Client-side Virtualization 
  • Video: Summarizing Cloud-Computing Concepts 
  • PBQ: Implementing Client Virtualization and Cloud Computing 
  • Review Activity: Cloud Concepts 

 

Module 8: Supporting Mobile Devices 

  • Video: Common Mobile Device Accessories 
  • Review Activity: Mobile Devices and Peripherals 
  • Video: Troubleshooting Common Issues with Mobile Devices 
  • Review Activity: Mobile Device Apps 
  • Video: Upgrading Laptop System Components 
  • Review Activity: Laptop Hardware 
  • Video: Troubleshooting Power and Cooling Issues 
  • Video: Troubleshooting Display Issues 
  • Review Activity: Mobile Device Issues 

 

Module 9: Supporting Print Devices 

  • Video: Deploying and Configuring Multifunction Devices/Printers and 
  • Settings 
  • Video: Installing and Configuring Imaging Devices 
  • Review Activity: Printer and Multifunction Devices 
  • Video: Maintaining Inkjet Printers 
  • Video: Maintaining Laser Printers 
  • Review Activity: Print Device Consumables 
  • Video: Laser Printer Print Defects 
  • Review Activity: Print Device Issues 

 

Module 10: Configuring Windows 

  • Video: Creating a User Account in Windows 10 
  • Review Activity: Windows User Settings 
  • Review Activity: Windows System Settings 

 

Module 11: Managing Windows 

  • Video: Editing the Windows Registry 
  • Video: Creating Custom MMC’s in Windows 
  • Review Activity: Management Consoles 
  • Video: Using Features and Tools of the Microsoft Windows 10 operating 
  • system 
  • Review Activity: Performance and Troubleshooting Tools 
  • Video: Copying Files and Folders at the Command Prompt 
  • Review Activity: Command-line Tools 

 

Module 12: Identifying OS types and features 

  • Video: Common OS Types and Their Purpose 
  • Review Activity: OS Types 
  • Video: Checking Compatibility for OS Installation or Upgrade 
  • Review Activity: Windows Editions 

 

Module 13: Supporting Windows 

  • Video: Deploying a Windows Image 
  • Review Activity: OS Installations and Upgrades 
  • Video: Applying Application Installation and Configuration Concepts 
  • Review Activity: Applications 
  • Video: Troubleshooting Common Windows OS Problems 
  • Review Activity: Windows OS Problems 

 

Module 14: Managing Windows Networking 

  • Review Activity: Windows Networking 
  • Video: Using the Appropriate Microsoft Command-line Tool 
  • Review Activity: Windows Networking 
  • Review Activity: Windows Security Settings 
  • Video: Creating Home Folders 
  • Review Activity: Windows Shares 

 

Module 15: Managing Linux and Mac OS 

  • Video: Supporting Mac Operating Systems 
  • Review Activity: Features of Linux 
  • Review Activity: Features of Mac OS 

 

Module 16: Configuring SOHO Network Security 

  • Review Activity: Attacks, Threats, and Vulnerabilities 
  • Review Activity: Wireless Security Protocols 
  • Video: Configuring Appropriate Security Settings on SOHO Wireless and Wired Networks 
  • Review Activity: SOHO Router Security 
  • Review Activity: Security Measures 

 

Module 17: Managing Security Settings 

  • Review Activity: Workstation Security 
  • Review Activity: Browser Security 
  • Video: Reducing Malware Effects 
  • Review Activity: Workstation Security Issues 

 

Module 18: Supporting Mobile Software 

  • Video: Troubleshooting Common Mobile OS and Application Issues 
  • Review Activity: Mobile OS Security 
  • Review Activity: Mobile OS and App Software 
  • Review Activity: Mobile OS and App Security 

 

Module 19: Using Support and Scripting Tools 

  • Review Activity: Remote Access Technologies 
  • Video: Implementing Workstation Backup and Recovery Methods 
  • Video: Backing Up Data and Settings 
  • Review Activity: Backup and Recovery 
  • Review Activity: Data Handling Best Practices 
  • Video: Identifying the Basics of Scripting 
  • Review Activity: Basics of Scripting 

 

Module 20: Implementing Operational Procedures 

  • Video: Implementing Best Practices with Documentation and Support 
  • Systems Information Management 
  • Review Activity: Best Practices Documentation 
  • Video: Using Proper Communication Techniques and Professionalism 
  • Review Activity: Proper Communication Techniques 
  • Review Activity: Common Safety and Environmental Procedures
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Claim with HRD-Corp

Registered HRD Corp Training Provider and HRD Corp Claimable

We are an authorized training provider of HRD Corp (Human Resources Development Corporation). Our certification training programs are eligible for funding under SBL-Khas Scheme. 

HRD Corp provides training and upskilling opportunities for Malaysian employees who are: 

  • Malaysian citizens or permanent residents
  • Employed in a company that contributes to HRD Corp (employer with 10 or more Malaysian employees, or employers from specific sectors)
  • Registered with the HRD Corp portal and have an activated account
  • Have not attended the same training program within the last 12 months
  • Meet the specific requirements for the training program, such as qualifications, skills, or job-specific criteria

Invest in your employees’ professional growth and development by claiming your training with HRD-Corp today! 

Register Now

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