ITIL 4 Foundation

ITIL 4 Foundation

Course Duration
3 Days

Training Mode
Online

Accredited By
AXELOS

Course Overview

The ITIL 4 Foundation course is a globally recognized entry-level certification that provides individuals with an understanding of the ITIL framework, key concepts, and their role in modern IT service management. This course covers the most recent version of the ITIL framework, including its guiding principles, service value system, and service management practices.

By taking this course, you will gain the skills and knowledge needed to improve your organization’s IT service management practices and prepare for the ITIL 4 Foundation certification exam.

Corporate Benefits

Upskilling your employees in this certification offers several advantages, including:

Improving the company’s ability to provide high-quality services by introducing effective service management
Streamlining service management processes to reduce company waste
Increasing customer satisfaction by putting the needs of the customer first
Increasing a company’s competitive advantage by developing a skilled workforce capable of providing world-class IT services
Lowering organisational costs and implementing cost-cutting solutions

Course ratings

"The ITIL 4 Foundation course that was provided was a great success for our organisation. We were able to streamline our IT processes and improve efficiency as a result of the comprehensive training and practical examples provided."

"We were thrilled with the ITIL 4 Foundation course offered. Our team was able to implement the best practices taught in the course, resulting in improved customer satisfaction and increased productivity."

"The ITIL 4 Foundation course was exactly what our organization needed to get up-to-date on the latest IT service management techniques. The training was engaging, relevant, and delivered by knowledgeable instructors."

"The ITIL 4 Foundation course offered was a great investment for our organization. The course materials were well-organized, and the instructors were knowledgeable and engaging. Our team has since become more efficient and effective in our IT service management practices."

"After completing the ITIL 4 Foundation course, our team was able to confidently apply ITIL principles to our business processes. We have seen a significant improvement in our IT service delivery, and our customers have noticed too."

Why Choose Us ?

Reputable training facility with over 20 years of experience.
Experienced and knowledgeable instructors
High-quality, relevant, and up-to-date training materials
Convenient training that fits your hectic schedule
Good value for money that is worth the investment

Course Objectives

Discover how modern IT and digital service organizations work
Understand how value streams boost speed and efficiency
Recognize cultural or behavioral principles guide work that benefits the organization as a whole
Understand how to use common service management terms and concepts

Who Should Get Certified

IT Service Management professionals
IT Operations professionals
IT Service Desk and Incident Management professionals
Service Delivery Managers
IT Project Managers
ITIL Consultants
Quality Assurance Managers

Prerequisites

Have some basic knowledge of IT service management concepts and practices
Have some prior work experience in the IT industry

Course Curriculum

Module 1: Module 1: Introduction

IT service management in the modern world
About ITIL 4
The structure and benefits of the ITIL 4 framework
The ITIL SVS
The four dimensions model

Module 2: Key Concepts of Service Management

Value and value co-creation
Value co-creation

Module 3: Organizations, Service Providers, Service Consumers, and Other Stakeholders

Service providers
Service consumers
Other stakeholders

Module 4: Products and Services

Configuring resources for value creation
Service Offerings

Module 5: Service Relationship

The Service Relationship Model

Module 6: Value, Outcomes, Costs and Risks

Outcomes
Costs
Risks
Utility and Warranty

Module 7: The Four Dimensions of Service Management

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
Value streams for service management
Processes
External Factors
Summary

Module 8: The ITIL Service Value System

Service value system overview
Opportunity, demand, and value
The ITIL guiding principles
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
Principle interaction

Module 9: Governance

Governing bodies and governance
Governance in the SVS

Module 10: Service Value Chain
Plan
Improve
Engage
Design and transition
Obtain/build
Deliver and support

Module 11: Continual Improvement

Steps of the continual improvement model
Continual improvement and the guiding principles

Module 12: General Management Practices

Architecture management
Continual improvement
Information security management
Knowledge management
Measurement and reporting
Organizational change management
Portfolio management
Project management
Relationship management
Risk management
Service financial management
Strategy management
Supplier management
Workforce and talent management

Module 13: Service Management Practices

Availability management
Business analysis
Capacity and performance management
Change control
Incident management
IT Asset Management
Monitoring and event management
Problem management
Release management
Service catalogue management
Service configuration management
Service continuity management
Service design
Service desk
Service level management
Service request management
Service validation and testing

Module 14: Technical Management Practices

Deployment management
Infrastructure and platform management
Software development and management

Claim with HRD-Corp

We are an authorized training provider of HRD Corp (Human Resources Development Corporation). Our certification training programs are eligible for funding under SBL-Khas Scheme.

HRD Corp provides training and upskilling opportunities for Malaysian employees who are:

Malaysian citizens or permanent residents
Employed in a company that contributes to HRD Corp (employer with 10 or more Malaysian employees, or employers from specific sectors)
Registered with the HRD Corp portal and have an activated account
Have not attended the same training program within the last 12 months
Meet the specific requirements for the training program, such as qualifications, skills, or job-specific criteria

Invest in your employees’ professional growth and development by claiming your training with HRD-Corp today!

Call Us Today! 03-22871829