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ITIL5F: ITIL Foundation

3 Days

Intermediate

Kuala Lumpur, Johor Bharu

Program Overview

Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.

• ITIL is the most widely adopted framework for managing technology-based services and creating value for stakeholders.
• ITIL has evolved beyond IT service management into a best-practice framework for digital product and service management.

Delve into the core ITIL principles and practices. Future-proof your career with in-demand skills and reach attractive roles spanning product, service, experience, strategy, and transformation.

Programme Module

1
Key Concepts of Digital Product and Service Management
2
Service Relationships
3
The ITIL Value Systems (ITIL VS)
4
Governance
5
ITIL Guiding Principles
6
Value Chain and ITIL Management Practices
7
Value Streams, Mapping and Management
8
Continual Improvement
9
The Four Dimensions of Product and Services Management
10
ITIL and Other Frameworks Integration

Programme Objectives

By the end of this course, participants will be able to:

  • Understand the key concepts of digital product and service management.
  • Understand service relationships.
  • Understand the ITIL Four Dimensions of Product and Service Management.
  • Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management.
  • Understand the ITIL Value System (ITIL VS).
  • Understand the ITIL Product and Service Lifecycle Model and the value chain activities.
  • Understand ITIL Management Practices.
  • Understand the benefits of value stream mapping and management.
  • Understand how AI affects ITIL, what AI Governance is, and how ITIL interacts with other frameworks (PRINCE2® and DevOps).

Who Should Attend

  • IT service management (ITSM) analyst
  • IT support specialist
  • Service desk analyst
  • IT operations coordinator
  • Junior ITIL practitioner

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